Updated on: June 16th, 2021

We at the concept wardrobe respect your privacy. This Privacy Policy is designed to explain how we collect, use, share and protect the personal information you provide to us when you access our website, purchase our goods or engage with us on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the “updated on” date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is published.

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Information that we collect

We collect a variety of information from you when you visit our website, make purchases or interact with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

Personal Data

Personal Data is information that can be used to identify you specifically, including your name, billing address, email address, telephone number or demographic information such as your age, gender or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to articles or contacting us. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

Derivative Data

Derivative Data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin and other interactions with our application. Derivative Data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative Data collected by third-party service providers generally does not identify a specific individual.

Financial Data

Financial Data is data that is related to your payment method, such as credit card or bank transfer details. We collect Financial Data in order to allow you to purchase, order, return or exchange products from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, Stripe and Paypal, and you should review these processors’ Privacy Policy to determine how they use, disclose and protect your financial data.

Mobile Device Data

If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer and location information.

Other Data

On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

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How we use your Information

Your information allows us to offer you certain products, including the use of our website, to fulfil our obligations to you, to customise your interaction with our company and our website and to allow us to suggest other products we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent that we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods and interact with our website).

Specifically, we may use the information and data described above to:

- deliver any products purchased by you to you; and
- correspond with you; and
- process payments or refunds; and
- contact you about new offerings that we think you will be interested in; and
- interact with you via social media; and
- send you a newsletter or other updates about our company or website; and
- request feedback from you; and
- notify you of updates to our product offerings; and
- resolve disputes and troubleshoot any problems; and
- compile anonymous statistical data for our own use or for a third party’s use; and
- assist law enforcement as necessary; and
- prevent fraudulent activity on our website; and
- analyse trends to improve our website and offerings.

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Grounds for using and processing your Data

The information we collect and store is used primarily to allow us to offer goods for sale. In addition, the concept wardrobe may collect, use and process your information based on the following grounds:

Legitimate Business Interests

We may use and process your data for our legitimate business interests, which include, among other things, communicating with you, improving our goods, improving our website and providing you with the information or products that you have requested.

Performance of a Contract

‍We may use and process your information to enter into a contract with you and to perform our contractual obligations to you.

Consent

‍We may use your data or permit selected third parties to use your data, based on your consent to our use and sharing of that data. You may withdraw your consent at any time, but doing so may affect your ability to use our website or other offerings.

As required by law

‍We may also use or process your data as required for us to comply with legal obligations.

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Why we disclose your Information

We may share your information with third parties in certain situations. In particular, we may share your data with third-party processors as needed to serve our legitimate business interests, which include administration of our website, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and website and marketing additional goods and services to you. The legal basis for our disclosure of your data is both your Consent to this Privacy Policy and our own right to protect and promote our legitimate business interests.

The following are specific reasons why we may share your information:

Third Party Processing

‍We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery, communications and customer service. We may not always disclose these third-party processors if not required by law. We do not authorise them to use or disclose your personal information except in connection with providing our company with their services.

By Law

‍We may share your data as required by law or to respond to legal process, including a subpoena, or as necessary to protect the rights, property and safety of others. This includes sharing information with other parties to prevent or address fraud and to avoid credit risks.

To Protect Our Company

‍We may use your information to protect our company, including to investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice or to exercise or defend against legal claims.

Interaction With Others

‍If you interact with others on our website, such as participating in a group chat, other users may have access to some of your data, including your name, profile picture and your history of interaction with our website, such as prior comments or posts.

Online Postings

‍When you post online, your posts may be viewed by others.

External Links

‍Our website may include hyperlinks to other websites not controlled by us. We suggest You exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our own web page, we do not regularly monitor the websites of these third parties, are not responsible for any damage or consequences you suffer by using these hyperlinks. We are not bound by the Privacy Policies of any third-party website that you access by a hyperlink, nor are they bound by ours. We encourage you to read the Policies of those third-party websites before interacting with them or making purchases. They may collect different information and by different methods than we do.

Other Purposes

‍We may disclose your personal data as necessary to comply with any legal obligation or to protect your interests, or the vital interests of others or our company.

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Tracking Technologies

Log Files

‍Like many other websites, we make use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyse trends, administer the site, track user’s movement around the site and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

Cookies

‍We also use cookies — small text files sent to us by your computer — and web beacons to store certain information. We may use cookies to authenticate Your identity, to determine if You are logged onto Our website, for personalisation, for security, for targeted advertising or for analysis of the performance of our website and goods. We use cookies that are not specific to you but unique enough to allow Us to analyse general trends and use and to customise your interaction with our website. This information helps us to understand the use of our site and to improve our website and product offerings.

We may use any or all of the following types of cookies:

Essential Cookies: These cookies help us run our website and improve your experience with our website. These cookies may allow content to load more quickly.

Social Media Cookies: These cookies allow us to record when you have engaged with a social media tool while visiting our website. For example, we may record that you have “liked” a certain aspect of our website. The social media application may also share data with us that you have allowed it to share. If You wish to change your social media sharing settings, please visit the privacy settings of the social media network.

In addition, when you first encounter our website, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this policy.

Email Confirmations: We may receive email confirmations when you open an email from us. This allows us to determine if users are responding favourably to our email communications and to improve those communications.

Other Technologies: Other data technologies may be used that collect comparable information for security, fraud detection and similar purposes, to give us information about your use of our website, and to greater improve our website and product offerings to you.

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Website Analytics

We may partner with third-party analytic companies, including Google Analytics and Hotjar. The analytic companies may also use cookies (described above) or other tracking technologies to analyse visitors’ use of our website to determine the popularity of the content and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access our website, you must consent to the collection and use of your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if You have questions. If you do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Google Analytics

‍You can opt-out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics from retrieving information about your visits to our website.

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Processing your Information

For the most part, we do not process your information in-house, but give it to third-party processors for processing. For example, when PayPal takes your payment information, they are a third-party processor. They process your payment and remit the funds to us. So in many instances, it will be necessary for us to transmit your information to a third-party processor, as we do not have the capability to perform these functions. More detail on third-party processing is detailed below.

However, we may, from time to time, process your data internally. The legal basis for this processing is both your consent to the processing, our need to conduct our legitimate business interests and to comply with legal obligations. Our purposes in processing this information, if we do, is to administer, maintain, and improve our website and offerings, to enter into contracts with you, to fulfil the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with goods, to comply with our legal obligations, to obtain professional advice, and to protect the rights and interests of our company, our customers (including you) and any third parties. We may process the following data:

Data associated with your account, such as your name, address, email address and payment information.

Data about your usage of our website, such as Your IP address, geographical information, and how long you accessed our website and what you viewed.

Data that you provide us in the course of purchasing our products.

Data that you post on our website, such as comments or responses to articles.

Data that you submit to us when you make an inquiry regarding our website or offerings.

Data related to your transactions with us, including Your purchase of our goods. This information may include contact details and payment information.

Data that you provide to us when you subscribe to our emails or newsletters, including your email address and contact information.

Data that you submit to us via correspondence, such as when you email us with questions.

Any other data identified in this policy, for the purpose of complying with our legal obligations, or to protect the vital interests of you or any other natural person.

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International Data

Our website is hosted by servers located in United States of America. Therefore, if you reside outside of the United States of America some of your data will be transferred internationally to and stored on those servers. In addition, we may use third-party processors (including payment processors) and subcontractors located in the United States of America. We use all reasonable methods to protect the safety of your data during transfer, including hosting our website on reputable servers and engaging reputable third-party processors. By using this site and providing us with information, you consent to this transfer, processing and storage of your information in the United States of America. Note that the privacy laws in United States of America may not be as strict as those in other countries.

Please be aware that: We may transfer data that we collect to locations outside of our headquarters for processing or storing, and the data may be processed by our staff or by third-party processors. For example, we may engage third parties to fulfil orders. By submitting your personal data, you agree to this transfer, storing, and processing. We take all reasonable steps to make sure your data is treated securely and in conformity with this Privacy Policy.

Data that is provided to us is stored on secure servers. Payment information and other sensitive data will be encrypted to ensure its safety.

The transmission of data via the internet is never completely secure, and we cannot guarantee the security of data that is sent to us electronically. Your transmission of data to us is at your own risk.

Where data that you have transmitted to us is password protected, you are responsible for keeping the password confidential. You are exclusively responsible for any breaches of your data that results from your own disclosure of or failure to protect your password.

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Data Retention

We retain personal data as long as it is needed to to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analysing trends, will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.

We will honour your request to delete Your data, as described more fully below, unless we are required by law to retain access to the data. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.

We may retain usage data (that is, data that is gathered by our company or third-party analytics companies for the purpose of analysing the use of our website) as needed for internal analysis purposes. This type of data is usually retained for a shorter period of time than personal data, unless the data is necessary to improve the security or functionality of our website or offerings, or we are legally obligated to retain the data for a longer period of time.

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Security of your Information

We take all reasonable steps to protect your personal data and keep your information secure. We use recognised online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to Us.

By consent to this Privacy Policy, You acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.

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Sensitive Data

We request that you do not submit any sensitive data to us, via public postings, email correspondence with us or any other method, including social security number, health data, genetic data or information related to your ethnic origin, religious beliefs or criminal history. If you do send us this information, then by doing so you are consenting to our use, storage, and processing of this information in accordance with this privacy policy.

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Your Rights

You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest or the law.

Confirm personal data and its use

You have the right to request that We confirm what data We hold about You, and for what purposes. You also have the right to confirmation of whether We process Your data or deliver Your data to third-party processors, and for what purposes. We will supply You with copies of Your personal data unless doing so would affect the rights and freedoms of others.

Change Consent: You have the right to change Your consent to Our use of Your information. In such cases, We may require You to delete Your account with Us, as described above, and You may not have full access to Our website.

Request a Copy of Data: You have the right to request a digital copy of the data that We hold about You. Your first request for a copy of Your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

Transfer Your Data: You have the right to request that We gather and transfer Your data to another controller, in a commonly used and machine readable format, unless doing so would cause Us an undue burden.

Delete All Data: You have the right to request that We delete all data that We hold about You, and We must delete such data without undue delay. There are exceptions to this right, such as when keeping Your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of Your account with Us and You may have limited or no use of Our website.

Emails and Communications: You may opt out of receiving future email correspondence from Us by unsubscribing from our newsletter.

Processing: You may, in some circumstances, restrict the processing of Your data, such as when You contest the accuracy of Your data or when You have objected to processing, pending the verification of that objection. When processing has been restricted, We will continue to store Your data but will not pass it on to third-party processors without Your consent, or as necessary to comply with legal obligations or protect Your rights or those of others or Our company. In addition, You may opt out of any processing of Your data altogether. Note, however that doing so may result in the termination of Your account and loss of access to Our website.

Complaints: If You are an EU resident, You have the right to complain to a supervising authority if You believe We are misusing Your data or have violated any of Your rights under this Privacy Policy or applicable law. You may do so in the EU member state in which You reside or have Your place of business or in which the alleged infringement took place. If You are located outside the EU, You may have rights under privacy laws in the jurisdiction where You live.

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California Privacy Rights

The State of California has established its own unique regulations that apply to California residents. If you reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third-party marketers, and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed below.

If You are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.

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Newsletter Privacy

We offer the opportunity for you to volunteer certain information to us that is used for email and marketing purposes. This information includes, but is not limited to, your name and email. You will have an opportunity to unsubscribe from any future communications via email, but we reserve the right to maintain a database of past email subscribers. We reserve the right to use this information as reasonably necessary in our business and as provided by law. Your information will be shared with reasonably necessary parties for the ordinary course of conducting our business. We do not ever sell your information to third parties.

Contact

Please send a message via our contact page or send an email to [email protected]